IWDS Transition & Training


IWDS 2.0

IWDS 2.0 is Illinois' system for managing WIOA Title I and Trade programs.​​

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IWDSinfobubble.svg Need Help with IWDS 2.0?
Follow these steps to get the support you need.
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Find a Resource

Start with Quick Start Guides, tutorial videos, FAQs, and training materials.

Browse Resources​       
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Submit a Help Desk Ticket

Can't find the answer or experiencing a system issue? Submit a ticket for assistance.

Help Desk Coming Soon
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HyperCare Support

​​​Limited HyperCare support remains available during the transition to the Help Desk.

​View HyperCare Hours ​

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HyperCare was established to provide​ additional​ support during the launch of IWDS 2.0. As IWDS 2.0 moves beyond the initial launch period, HyperCare hours are being gradually reduced as support transitions to the resources and Help Desk process above.

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Find the IWDS 2.0 Resource You Need

Select the area below that best matches what you're trying to do.​
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​I work directly with customers

​Career Planner Resources

 
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​​​I manage providers and ​programs

ETPL & Entity Management
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I make or manage referrals

Referral System Training

 
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I track performance & reporting

Performance & Reporting

 
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I am an LWIA​ Director                  

LWIA Director Resources​

 
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​I manage local grants and budgets

​Grant & Fiscal Management

​ Coming Soon  ​​

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​Looking for a specific process?

Quick Start Guides & Tutorial Videos

Use step-by-step instructions and short videos for specific IWDS 2.0 processes.
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​Have a gener​al question?

​Frequently Asked Questions

Review answers to common IWDS 2.0 questions before requesting additional assistance.
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Past Events​

​Type
 Audience Date & Time
 Topic
 ​Recording
​IWDS 2.0 Training
​Career Planners
​Tuesday, 6/30, 12p-1p
​​​IWDS 2.0 Training​ - Open Q&A Hours
​This office hours session was not recorded.
​​IWDS 2.0 Training

​​Career Planners
​Tuesday, 6/30, 10a-11a
​​​IWDS 2.0 Training​ -​Migrated Customer Walk-Through​
​Webinar Recording:​
https://youtu.be/UEiOlnumygQ​​
​​​IWDS 2.0 Training
​Board Staff, Directors, Performance Staff
​Monday, 6/29, 3p-4:30p
​IWDS 2.0 Training​ - User Roles & Dashboard Reports Access Overview
​Webinar Recording:​​
https://youtu.be/f9fkpGogO4E​​
​​​IWDS 2.0 Training
​​​Career Planners
​Monday, 6/29, 12p-1p
​IWDS 2.0 Training​ - Open Q&A Hours
​This office hours session was not recorded.
​​IWDS 2.0 Training

​Career Planners
​Monday, 6/29, 10a-11a
​IWDS 2.0 Training - IDES Lookup
​Webinar Recording:​
https://youtu.be/hfep7I9bwzU​
​IWDS 2.0 Training

​Career Planners
​Friday, 6/26, 3p-4p
​IWDS 2.0 Training - Training & WBL Assessments
​Webinar Recording:
https://youtu.be/6S6qkRzfujA
​IWDS 2.0 Training

​​Career Planners & Frontline Staff 
​​Friday, 6/26, 12p-1p
​IWDS 2.0 Training - Training for Resource Room & Frontline Staff
​Webinar Recording:
https://youtu.be/d4KqTJRSuPo​
​IWDS 2.0 Training

​Career Planners, Managers, Directors
​​Thursday, 6/25, 3p-4p
​​IWDS 2.0 Training - The Dashboard
​Webinar Recording:
https://youtu.be/FGtrTKVl9LQ​
​IWDS 2.0 Training

​All Users, Career Planners
​Thursday, 6/25, 10a-11a
​IWDS 2.0 Training - Blackout Period, Hypercare Support
​Webinar Recording:
https://youtu.be/s-88XvvTG0U​
​Slide Deck​
​IWDS 2.0 Training
​Career Planners
​Wednesday, 6/24, 3p-4p
​​IWDS 2.0 Training - Follow Up (Adult/DW​ Focus)​
​Webinar Recording:
https://youtu.be/ydd8uWobvZo​
​IWDS 2.0 Training

​Career Planners
​Wednesday, 6/24, 12p-1p
​​IWDS 2.0 Training - Follow Up (Youth Focus)
​Webinar Recording:
https://youtu.be/1s-XLONE3NY​​
​IWDS 2.0 Training

​Career Planners
​​Wednesday, 6/24, 10a-11a
​IWDS 2.0 Training - Outcomes & Transitions
​Webinar Recording:
https://youtu.be/n8mqju7QRPQ​
​​IWDS 2.0 Training
​Career Planners
​Tuesday, 6/23, 12p-1p
​​IWDS 2.0 Training - Case Notes & Uploads
​​Webinar Recording:
https://youtu.be/f3VKVY14ggw​
​​IWDS 2.0 Training
​Career Planners
​​Tuesday, 6/23, 10a-11a
​​IWDS 2.0 Training - Case Notes & Uploads
​​Webinar Recording:
https://youtu.be/oGEZlQyv7KU​​
​IWDS 2.0 Training

​Career Planners
​Monday, 6/22, 3p-4:30p
​IWDS 2.0 Training - Career Plan (Youth Focus)
​Webinar Recording:
https://youtu.be/5xM8D3qXifk​​
​IWDS 2.0 Training

​Career Planners
​Monday, 6/22, 12p-1:30p
​IWDS 2.0 Training - Career Plan (OJT/DW Focus)
​Webinar Recording:
https://youtu.be/SL1wTOJZJbw​
​IWDS 2.0 Training

​Career Planners
​Monday, 6/22, 10a-11a
​IWDS 2.0 Training - Getting Started Assessment (GSA)
​​Webinar Recording:
https://youtu.be/xdsq-LiskVI​​
​​IWDS 2.0 Training
​​All Users, Career Planners
​Thursday 6/18, 3p-4p
​​IWDS 2.0 Training - Blackout Period, Hypercare Support​
​Webinar Recording:
https://youtu.be/-oOeF0Wt3Ss
Slide Deck​​​
​​IWDS 2.0 Training
​Career Planners
​Thursday 6/18, 12p-1p
​IWDS 2.0 Training - Eligibility Certification
​Webinar Recording:
https://youtu.be/KhAVBn5oTj8​​
​IWDS 2.0 Training
​Career Planners
​Wednesday 6/17, 3p-4p
​IWDS 2.0 Training - DW Intake​
​Webinar Recording:
https://youtu.be/0SUagdglQHA​
​​​IWDS 2.0 Training 
​Career Planners
​Wednesday 6/17, 12p-1p
​IWDS 2.0 Training - Youth Intake​
​Webinar Recording:
https://youtu.be/utpTCBJQqao​​
​​IWDS 2.0 Training 
​Career Planners
​Wednesday 6/17, 10a-11:30a
​IWDS 2.0 Training - OJT Prescreening & Application
​Webinar Recording:
https://youtu.be/TqgWkZKrn7A​​
​​IWDS 2.0 Training 
​​Directors, Resource Room Staff, Frontline Staff
​​Tuesday, 6/16, 12p-1:30p
​​IWDS 2.0 Training - Resource Room & Frontline Staff Training
​Note - Another session added for 6/26. Registration Link above​
​​IWDS 2.0 Training 
​LWIA Administrators, Managers, Directors
​Tuesday, 6/16, 10a-11:30a
​IWDS 2.0 Training - User Management & Role Training
​Webinar Recording:
https://youtu.be/-MqEwtrGiJE​
​Webinar
​IWDS and Career Connect Users
​January 30, 2026
​IWDS 2.0 Local Update
​Webinar Recording:
https://youtu.be/B4Soio4MKy0​
​Webinar
 ​IWDS and Career Connect Users
 ​August 14, 2024 
 ​IWDS 2.0 transition information
 ​https://youtu.be/2zjiax100Fg​​

PowerPoint: ​​IWDS Transition Introduction - System Users (1).pdf
 
This event calendar includes kickoff webinars, demonstrations, technical assistance webinars, in-person trainings, 
and other events related to the IWDS Transition. 

As you navigate through this project page, please consider taking a moment to provide any feedback or suggestions to iwdst.info@illinoisworknet.com. 

If you are a LWIA subject matter expert, actively working on IWDS 2.0 Development,  please visit https://www.illinoisworknet.com/iwdstransitionproject to access the transition project page.