IWDS 2.0 Questions & Support

​​​ Back to IWDS Transition & Training
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For LWIA Staff: Get Help with IWDS 2.0
​For all I​WDS 2.0 questions and issues, start with your supervisor and follow the steps below.
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Contact Your Supervisor
Explain your question or issues. Your supervisor will help you follow y​our local procedure for resolving it.
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​Follow Your Local Support Process
Work through your local review and troubleshooting steps.

LWIA 7 Staff
Please follow your local support process, including submitting a request when applicable, before escalating an issue to the IWDS 2.0 Help Desk. ​
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​Still Need Help?
If your question or issue cannot be resolved locally, work with your Data Steward to request additional support.​
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For Data Stewards: Submit a Help Desk Ticket
Only Data Stewards may submit IWDS 2.0 Help Desk tickets.
​After completing your local support process:
  1. Sign in to IWDS 2.0.
  2. Select Support ticket near the bottom of the left navigation menu.
  3. Complete and submit the ticket.
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