Customer Support Center

The Customer Support Center offers partner organizations' staff access to saved customer work readiness information so that you can provide guidance to help your customers reach their training and employment goals. 

all resources

online tools 

In the Customer Support Center, Illinois workNet (IwN) partners have access to online tools to provide guidance and monitor customers' training and career progress. There is no cost to Illinois' partners to use the IwN online tools.  Click on the tools below to learn more.

event calendar

This event calendar includes technical assistance webinars, in-person trainings, and other events related to program implementation.  The following list is subject to change.

Upcoming Events

Date & Time
Webinar (Join Now)
​October 31, 2019 @ 11:00 AM
Customer Support Center Tools Overview
Webinar (Join Now)
November 7, 2019 @ 11:00 AM
Illinois workNet Career Plan 
Webinar (Join Now)
November 21, 2019 @ 11:00 AM
Webinar (Join Now)
December 5, 2019 @ 11:00 AM
Optimal Resume
Webinar (Join Now)
December 19, 2019 @ 11:00 AM
Worksite Placement Module 
Webinar (Join Now)
​January 9, 2019 @ 11:00 AM
​Manage Partner/Staff Access (User Management)

Past Events

See Partner Training Materials & Videos for archived webinars and materials.

July 18, 2019 @ 3:30 PM
College Changes Everything Conference 
September 24, 2019
Forum for Excellence Conference