Customer Support Center

The Customer Support Center offers partner organizations' staff access to saved customer work readiness information so that you can provide guidance to help your customers reach their training and employment goals. 
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all resources


online tools 


In the Customer Support Center, Illinois workNet (IwN) partners have access to online tools to provide guidance and monitor customers' training and career progress. There is no cost to Illinois' partners to use the IwN online tools.  Click on the tools below to learn more.

event calendar


This event calendar includes technical assistance webinars, in-person trainings, and other events related to program implementation.  The following list is subject to change.



Upcoming Events

Type
Date & Time
Topic
Webinar (Join Now)
​TBD
​What topics would you like us to cover?  Contact Us!!




Past Events

See Partner Training Materials & Videos for archived webinars and materials.

Type
Dates
Topic
​Webinar
​January 16, 2019 @ 11:30 AM
Manage Partner/Staff Access (User Management)
​​Webinar
​December 19, 2019 @ 11:30 AM
Worksite Placement Module 
​Webinar
​December 5, 2019 @ 11:30 AM
​Resume Builder
​Webinar
​November 21, 2019 @ 11:30 AM
​Assessments
​Webinar
​November 7, 2019 @ 11:30 AM
Illinois workNet Career Plan 
​Webinar
​October 31, 2019 @ 11:30 AM
Customer Support Center Tools Overview
Workshop                            
July 18, 2019 @ 3:30 PM
College Changes Everything Conference 
​Presentation 
September 24, 2019
Forum for Excellence Conference