IWDS Transition & Training

Back to Workforce & Education Partner Resources

IWDS 2.0

IWDS 2.0 is Illinois' system for managing WIOA Title I and Trade programs.

Access IWDS 2.0

Need Help with IWDS 2.0?
Follow these steps to get the support you need.

Find a Resource

Start with Quick Start Guides, tutorial videos, FAQs, and training materials.

Browse Resources

Submit a Help Desk Ticket

Can't find the answer or experiencing a system issue? Submit a ticket for assistance.

Access Help Desk

HyperCare Support

Limited HyperCare support remains available during the transition to the Help Desk.

View HyperCare Hours

HyperCare was established to provide additional support during the launch of IWDS 2.0. As IWDS 2.0 moves beyond the initial launch period, HyperCare hours are being gradually reduced as support transitions to the resources and Help Desk process above.

Find the IWDS 2.0 Resource You Need

Select the area below that best matches what you're trying to do.

I work directly with customers

Career Planner Resources

I manage providers and programs

ETPL & Entity Management

I make or manage referrals

Referral System Training

I track performance & reporting

Performance & Reporting

I am an LWIA Director

LWIA Director Resources

I manage local grants and budgets

Grant & Fiscal Management

Coming Soon

Looking for a specific process?

Quick Start Guides & Tutorial Videos

Use step-by-step instructions and short videos for specific IWDS 2.0 processes.

IWDS 2.0 System Updates

Forthcoming - View all System Updates

Date	Release Notes
10-22-26	Coming Soon!
10-8-26	Oct 9 - IWDS 2.0 Release Notes
9-24-26	Sept 24 - IWDS 2.0 Release Notes

Have a general question?

Frequently Asked Questions

Review answers to common IWDS 2.0 questions before requesting additional assistance.

Upcoming Webinars

Forthcoming

Date	Details

IWDS Transition & Training // <![CDATA[ _spBodyOnLoadFunctionNames.push("setupPageDescriptionCallout"); // ]]>

IWDS Transition & Training

IWDS Transition & Training