All A B C D E F G H I J K L M N O P Q R S T U V W Y Acronyms

  • Understanding Customer Needs
    Demonstrates a desire to understand customer needs. Listens to what customers are saying and asks questions as appropriate. Demonstrates awareness of client goals.
  • Updating Information
    Monitors internal and external environments to determine if additional information is required for employees to perform tasks. Informs employees when changes occur that affect them and distributes updated information when necessary. Provides information to peers and subordinates in a timely way that maintains cooperative relationships among people.
  • Uses Basic Processes for Problem Solving
    (1) Understand the problem (2) Construct a plan to solve the problem (3) Execute the plan (4) Evaluate results.