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Account Assistance

  1. Can I use my email address for more than one workNet account?

    No. It is Illinois workNet's policy that only one email address can be associated with one Illinois workNet account.

  2. How do I create an Illinois workNet account?

    ​To create an Illinois worknet account:

    1. Go to the Illinois workNet home page.
    2. Click on Sign Up in the header.
    3. Fill out all of the required information.
    4. Click save.
    5. Check your email for confirmation (check junk/spam if you do not see it)
    6. Click the link to activate your account.
    7. Log-In

  3. How do I get My Dashboard to work on my Mac or iOS device?

    ​Follow these steps for My Dashboard to work properly on your devices:

    Safari Browser:
    Open Safari and select Preferences > Privacy > Block Cookies and other website data > Change to “Never"

    Go to Settings > Safari > Block Cookies > Change to “Always Allow”

  4. How do I reset My Illinois workNet password (I forgot my password or user ID)?

    To reset your password:

    1. Go to the Illinois workNet Home Page and click on "Log-in" in the header.
    2. Click on "Forgot Password?" next to the password field. There are 2 methods to reset your password:
    3. Select Option 1 to have a link sent to you via email that will reset your password
      Select Option 2 and enter your username/email address, date of birth and answer to your secret question. to reset your password.

    NOTE: the email you enter must match the email connected with your Illinois workNet account or you will not receive the password reset email. If you are not sure of the email with your account we recommend option 2.

  5. How do I reset my password for my Illinois JobLink account?

    ​The Illinois JobLink website is provided through the Illinois Department of Employment Security (IDES).

    If you need assistance with your password please contact IDES.

  6. How do I update my Illinois workNet Profile?

    ​To update your profile:

    1. From any Illinois workNet page click "Log-In" from the header.
    2. Enter your username and password and click "Login".
    3. Click "My Dashboard" from the My Dashboard menu.
    4. Click "Profile" from the menu.
    5. Update your account information and click "Save".

  7. I am trying to find My Dashboard. I have used it before and I cannot find it.

    After you log-in to the Illinois workNet website, you will have a "My Dashboard" drop-down across the top of each workNet page.

  8. I created an account and recieved an email to verify my account. Do I have to do this? What is the purpose?

    ​We have recently implemented the confirmation process to our account registration for security reasons, and to ensure that it is an actual person creating the account. This process is used to protect the system and all customer information. We understand that this is adding an additional step, but you only have to click the link (or copy and paste the link) from the email once and your account is verified. You can then login and continue to utilize Illinois workNet’s tools and information.

    If you do not verify your account you will not be able to login and utilize certain tools on Illinois workNet. So we encourage you to verify your account right away to get started using the site!

  9. I have an Illinois workNet account that I did not create. Where did it come from?

    When you visit an Illinois workNet Center or another center that offers WIOA services a Career Planner may have created an Illinois workNet account for you. You can use the password recovery information to get logged into your account.

  10. What if I have multiple accounts with Illinois workNet and need to remove them?

    If you have multiple accounts with Illinois workNet, please email info@illinoisworknet.com and we can work with you on getting accounts inactivated until you only have one remaining account.

  11. Why can't I log-in to the account I just created?

    After creating an Illinois workNet account, you will be sent a confirmation email with a link to activate your account. Once you click on this link, you will be able to log-in and access your account anytime.

    If you have checked your email and do not see the confirmation email from Illinois workNet, make sure to check your junk or spam folder in case it was routed there.

    If you still do not see the confirmation email from Illinois workNet, please contact us for assistance.

Adult Education

  1. How do I get a copy of my GED?

    ​You should contact the location that you took the GED exam, they should have the information you are requesting. Another option is to contact the Illinois Community College Board.

Assessments - NOCTI

  1. How many times can someone take the NOCTI 21st Century Skills Assessment?

    There are unlimited attempts for completing the 21st Century Skills Assessment through Illinois workNet.​​​

  2. What is the NOCTI 21st Century Skills Assessment?

    There are various options for work readiness assessments. The following are a few reasons why the 21st Century Skills Assessment is offered through Illinois workNet.

    • NOCTI is a leading provider of high-quality occupational competency assessment products.
    • It is an online assessment that can be completed in one 2-hour session or two 1-hour sessions and offers text-to-speech.
    • It can be used with adults, dislocated workers, and youth. The questions are “real world,” so all three audiences can relate to them.
    • It is aligned to the national direction of Department of Labor Employment and Training Administration competency model and the Department of Education’s vision of career clusters.
    • The assessment supports foundational skills needed by all employees. It focuses on 13 areas (of which Math, Reading, and Locating Information are a small subset).​

  3. When are the NOCTI 21st Century Skills Assessment results available?

    The initial results are available at the end of the NOCTI assessment. The official scores are available within 48 hours after being submitted to NOCTI. Scores are automatically submitted to NOCTI upon completion of the assessment.

Assessments - Observational

  1. What is the Observational Assessment?

    Unlike tests that measure skill comprehension, observed assessments provide verification that a person demonstrates proficiency under real world conditions. Skills such as verbal communication and self-control are extremely difficult to measure on a test and are better measured by observation. This assessment aligns to how businesses use personal references to verify a person’s skills.

    This assessment is conducted by a teacher, instructor or program manager using their observations. This is not a test that a person takes on paper or online.

    It should only be used in a program where a person’s skills are observed multiple times in different situations over a course of time. We recommend a minimum 6 week observational period. This ensures that a skill set is habitual versus a temporary performance.

    It should be used formatively to support a person’s skill growth. Ideally, a person gets assessed at periodic intervals over the course of a program and is provided feedback on how to improve. Unlike tests that can lose efficacy the more they are given, observed assessments are only impacted by the assessor’s ability to measure observed behavior.​

Benefits & Services

  1. How do I apply for Unemployment Insurance (UI)?

    ​Visit the Illinois Department of Employment Security (IDES) website where you can file online or locate an office to file in-person.

Career Readiness Actvities

  1. How do I access and print my skills and interest assessment results after I have completed them?

    ​1. You can access your assessment results by logging into your Illinois workNet account and going to you "My Dashboard".
    2. Next You will Select My Assessments.
    3. Now you can select Skill and Interest Survey Results.

    4. Select the activity you want to see or print results for.
    5. Then click Restore on the top right to see and print your results.

    Do you need additional help with the skills and interest profilers? Use the guides below for more assistance:

Company Layoff Pages

  1. What if I don't see my company on the Company Layoff Search page?

    ​ If you’ve been affected by a job layoff but cannot find it within the search, select the Layoff Recovery Step Guide from the menu for state-wide resources.


  1. Is my Social Security Number secure on the Illinois workNet portal?

    Illinois workNet secures Social Security Numbers (SSNs) by encrypting them. This means that this information is coded in a way for your protection and prevents outside parties from viewing or understanding it.

Illinois workNet Center

  1. How can I find an Illinois workNet Center?

    ​To find an Illinois workNet Center close to you, user the Illinois workNet Service Finder to search via City, ZIP Code, or County. This will provide a list of Illinois workNet Centers, Satellite and partner sites. 

    Be sure to select an Illinois workNet Center if available because not all Satellite or partner sites provide WIOA services. To see the services that the sites offer, click on the link to View Services. Use filters to narrow your results by what services you’re looking for. Click on Legend to find out what the icons used mean.

jobPrep App

  1. Are there plans for future releases? 

    ​Yes, we have some great updates and changes in the works.​ Any suggestions are welcome.

  2. How can I give Illinois workNet my feedback? 

    This app is for you, so we're listening for your feedback. Please email info@illinoisworknet.com with your comments or concerns, and use the subject “jobPrep App Feedback”.​

  3. What is the jobPrep app?

    ​jobPrep is for anyone in Illinois who wants help preparing for a new job or job search. jobPrep provides tips about what employers want from job candidates and connections to service locations.

    jobPrep is available on the Apple App Store and Amazon by searching "jobPrep".

  4. What smartphones are compatible with the jobPrep app? 

    The jobPrep app is compatible with Android mobile devices version 4.0 and higher and iPhones with iOS 7.0 or later.

  5. Where do I download the jobPrep app? 

    Go to either the Apple App Store or Amazon and search for the keyword "jobPrep." Select and download to get started.​

  6. Why do I need to log in to my Illinois workNet account? 

    Logging in to your Illinois workNet account allows you to personalize the app for your location and allows you to bookmark specific items you want to return to.


  1. How can I search for a job?

    You can search for jobs with the Illinois workNet JobFinder.

    Use the advanced search options to expand your results: experiment with keywords, open up the distance and use your ZIP code, select your job sector and position type desired.

  2. Was the Illinois Skills Match website replaced? 

    Yes, the Illinois Skills Match website has been replaced with Illinois JobLink.


  1. Does Illinois workNet link to external websites?

    Illinois workNet links to many external sources throughout our website. These links can also be used in email communications. Please view our Privacy Policy to learn about our disclaimer of external links.

Reporting a Layoff

  1. How do I report my layoff?

    Select your layoff type below to learn how to report your layoff:

  2. What is a Trade layoff?

    A trade layoff is due to increased imports or production shifted out of the United States.

  3. What is a WARN Layoff?

    ​The Illinois law is very similar to the Federal WARN act. However, there are some important differences between the two laws:

    Federal WARN  - Applies to employers with 100 or more full-time workers

    Definition of “Mass Layoff” triggering notice requirements:

    • 50 or more full-time employees are laid off if they constitute one-third or more of the full-time employees at the site, or
    • 500 or more full-time employees

    Illinois WARN - Applies to employer with 75 or more full-time workers

    Definition of “Mass Layoff” triggering notice requirements:

    • 25 or more full-time employees are laid off if they constitute one-third or more of the full-time employees at the site, or
    • 250 or more full-time employees

  4. Who can I contact about the WARN Act in Illinois?

    ​Contact the Department of Commerce and Economic Opportunity Bureau of Workforce Development:

    John Ray
    (217) 558-2432

    Reporters please call:

    Jacquelyn Reineke
    (312) 814-5341

  5. Who can I contact about Trade layoffs in Illinois?

    Illinois Trade Program Contact Information:

    Susan Boggs and/or Shelia Sloan

    Illinois TAA Coordinators
    Illinois Department of Commerce & Economic Opportunity
    Office of Employment and Training
    500 East Monroe, 9th Floor
    Springfield, IL  62701
    Phone: (217) 558-2474
    Fax:  (217) 558-2444

  6. Who can I contact if my layoff is local and not WARN or Trade?

    Use the Company Layoff Search page to see if your layoff has already been reported by searching by company, city, or layoff date.

    • If your layoff is listed, click on it and select the Service Locations tab to contact your local Illinois workNet Center.
    • If you're layoff is not listed use the Illinois workNet Service Locator to find an Illinois workNet Center near you to contact.​

Resume Builder

  1. How do I access the Resume Builder

    All you need is an Illinois workNet account to access the Resume Builder. If you do not have an account, click the Sign-up button. If you already have an Illinois workNet account, you can access the Resume builder from your dashboard or via the quick links menu directly below the header.

  2. The ResumeBuilder Terms and Policies mentions a Payment and Billing section. Does this tool cost to use?

    ResumeBuilder is free using your Illinois workNet account! The listed Policies and Terms on ResumeBuilder are for all users but not applicable when using an Illinois workNet account. This platform does cost for a general user without an Illinois workNet account. Free features and tools include uploading a resume or creating a new resume, cover letter, portfolio, practice Interviews, assessments, or create a website to brand yourself. Once logging into your Illinois workNet account, click on “Resumes” in the Header to get started.

  3. What can I use the Resume Builder for?

    Wth the Illinois workNet's Resume Builder, you can do the following:

    • Build your ResumeBuilder,
    • Build your Cover Letter
    • Build your Portfolio
    • Take Skills Assessment
    • Prep for Interviews
    • Create a Video Resume
    • Build a website similar to a LinkedIn profile
    • Browse and Edit Resumes and Cover Letter samples

  4. What is Optimal Resume?

    ​Optimal Resume is a resume builder, that is FREE to all Illinois workNet account holders, where you to can build a resumes, cover letters, portfolios, prepare for interviews, and more!

Trade Adjustment Assistance (TAA)

  1. Are There Other Ways to Find Out What Petitions Have Been Certified?

    ​There are multiple ways to find if your worker group is Trade certified. You can check this Illinois listings below or you can go to the US DOL website and search for your employer.

  2. How Can I Qualify for These Benefits?

    ​The first step to receiving TAA benefits and services is to file a petition online or by mail with the U.S. Department of Labor (DOL).  Petitions are available online and may also be obtained at your Local Workforce Area American Job Centers.

  3. What Benefits Can I Receive If My Petition Is Certified?

    Employment and Case Management Services - Skills assessments, career counseling, supportive services, information on growth occupations, and many more.

    Training Benefits - Up to 130 weeks of remedial, occupational or other types of training geared toward suitable employment that will result in employment of 80 % of the prior wage with equal or higher skill level.

    Trade Readjustment Allowances (TRA) - Up to 130 weeks of wage subsidies for workers enrolled in full time training within the enrollment deadlines. The worker must also document daily attendance and meet 60 day benchmarks for continuation of these benefits.

    Reemployment or Alternative Trade Adjustment Assistance (RTAA or ATAA) - A wage subsidy for up to two years available to workers age 50 or over who are reemployed at annual wages of $50,000 or less. The program pays 50% of the difference between the workers old wage and the new wage for the defined period.

    Job Search Allowance - Possible reimbursement for pre-approved Job Interview costs outside the worker’s commuting area.

    Relocation Allowance - Possible reimbursement for pre-approved relocation costs for verified suitable employment outside the worker’s commuting area.

  4. What Happens After DOL Receives the Petition?

    ​Upon receiving a petition, DOL initiates an investigation to determine whether the circumstances of the layoff meet the group eligibility criteria.  After the investigation, DOL determines group eligibility to apply for TAA benefits and services. Workers in a certified group will be notified by their state, at which time they may apply for individual eligibility for benefits and services.

  5. What is the Trade Adjustment Assistance Program?

    ​The Trade Adjustment Assistance (TAA) Program is a federal program that assists U.S. workers who have lost or may lose their jobs as a result of foreign trade. This program seeks to provide adversely affected workers with opportunities to obtain the skills, credentials, resources, and support necessary to become reemployed.

  6. Who Are the Designated Contacts for Trade in Illinois?

    Susan Boggs
    TAA Coordinator

    Office of Employment and Training
    Illinois Dept. of Commerce and Economic Opportunity
    500 E Monroe St, 9th Floor
    Springfield, IL 62701
    Phone: (217) 558-2474
    Fax: (217) 558-2444
    Email: susan.boggs@illinois.gov


    Sheila Sloan
    TAA Quality Assurance Manager
    Office of Employment and Training
    Illinois Dept. of Commerce and Economic Opportunity
    500 E Monroe St, 9th Floor
    Springfield, IL 62701
    Phone: (217) 558-2433
    Fax: (217) 558-2444
    Email: sheila.sloan@illinois.gov


    John Ferry
    Special Programs Manager – UI/TRA Benefits
    Illinois Department of Employment Security
    1300 South 9th Street
    Springfield, IL 62704
    Phone: (217) 524-7826
    Fax: (217) 524-7900
    Email: john.ferry@illinois.gov


    Erik Hack
    ESS 1- RTAA
    Illinois Department of Employment Security
    1300 South 9th Street
    Springfield, IL 62704
    Phone: (217) 558-1276
    Fax: (217) 557-4924
    Email: Erik.Hack@illinois.gov

    Angela Mosley
    ESS 1 – TRA/Petitions
    Illinois Department of Employment Security
    1300 South 9th Street
    Springfield, IL 62704
    Phone: (217-524-7843
    Fax: (217) 524-0570
    Email: Angela.Mosley@illinois.gov

  7. Who Can File The Petition?

    • ​Three or more workers in the same firm or subdivision;
    • The workers’ employer;
    • A union official or other duly authorized representative of such workers; or
    • Local Workforce Area Operators (including State Workforce Agencies and Dislocated Worker Units).

  8. Who Do I Contact at the Local Workforce Area?

    ​This is a link to all Illinois Primary Contacts for the Local Workforce Areas where you directly apply for TAA benefits and services.

  9. Who Do I Contact If I am Moving to Another State?

    ​This is a link to all State TAA and TRA Coordinators.

Training Types

  1. How do schools and programs get included with Career Information System? How can a school/program request to be added?

    ​To be included in CIS a school must appear on the approved roster of schools from the Illinois Community College Board (ICCB) or the Illinois Board of Higher Education (IBHE).  IBHE also maintains the approved roster of Private Business and Vocational Schools.

    To request to be added to CIS please contact des.icrn@illinois.gov

  2. What is the ongoing update process for updating school and program information with CIS?

    ​Every December, IDES sends out a survey to all schools in CIS. Schools are given credentials to login, review, and update their information. The review process is normally completed in March and updated information is released to the production version of CIS in April. At any time during the year, schools can request updates by sending an email to des.icrn@illinois.gov – changes are verified and typically promoted within 1 to 2 business days. Programs of Study and Training are updated annually based on the rosters of approved programs received from ICCB and IBHE.

  3. What source do the WIOA Approved Training Programs come from?

    ​Illinois workNet syncs with the Illinois Workforce Development System (IWDS) nightly to ensure only the current approved and certified programs show. These are only the programs that are within the re-certification date.

Unemployment Insurance

  1. How do I get a copy of my tax withholding statement (1099-G) from IDES? 

    If you recevied Unemployment Insurance (UI) last year, please follow this link​ to learn how to get a copy of this statement from IDES.

  2. How do I reset my password for my unemployment benefits?
    Audience: Laid Off Worker
    All unemployment benefits are through Illinois Department of Employment Security (IDES). You will need to reset your password through IDES; they recommend resetting your password on their website or by calling Claimant Services at (800) 244-5631.

  3. I receive Unemployment Insurance payments. Do I have to file form 1099-G with my taxes? 

    Unemployment benefits are subject to federal and state income tax. Each year, Form 1099-G is mailed by January 31 to those individuals who received UI benefits in the previous calendar year, using the last address on file. Alternatively, individuals can request to get the form online.

    Please follow this link for more information.

  4. I recently lost my job. Can I apply for Unemployment Insurance online?

    The Illinois Department of Employment Security (IDES) offers an online application process for filing Unemployment Insurance claims. Follow this link​ to start your Unemployment Insurance claim process.

WIOA (Workforce Innovation and Opportunity Act)

  1. Can I search for WIOA Certified Training Providers in Illinois?

    Yes, use the WIOA Approved Training Programs Search to view approved training providers and programs. To narrow results, filter by Zip Code or Keyword for Training Programs or Training Providers.

  2. Can I take out student loans if WIOA doesn’t cover my full tuition?

    ​Yes, you can fill out the Free Application for Federal Student Aid, also known as FASFA, online or in-person at the college you are attending. You may qualify for a PELL grant or subsidized and unsubsidized loans. Keep in mind: You may not be eligible for financial assistance if you have previous loans from the past that are not paid off or have a GPA lower than a 2.5.

  3. How can I apply for WIOA Services?

    Illinois workNet Centers throughout Illinois provide WIOA services to individuals who wish to apply for available training programs, or obtain other services. You will need to contact an Illinois workNet Center to apply for Workforce Innovation and Opportunity Act (WIOA) services. To view a list of of workNet Centers in your area, please use Illinois workNet Service Finder. You will see a list of Illinois workNet Centers, Satellite locations, and partner sites. Be sure to select an Illinois workNet Center because not all Satellite or partner sites provide WIOA services. To see the services that the sites offer, click on the View Services link.

  4. How can the training program I represent become Workforce Innovation and Opportunity Act (WIOA) approved?

    ​Training Providers can apply to become a Workforce Innovation and Opportunity Act (WIOA) Certified Training provider by filling out an application through the Illinois Workforce Development System (IWDS). This application must be approved by the Local Workforce Innovation Board. Follow this link to find the online Training Program Application.

  5. What can be used to show compliance with Selective Service when receiving WIOA funding?

    ​The following items can be used to show compliance with Selective Service:

    • Selective Service Registration Card
    • Selective Service Verification Form
    • Stamped Post Office Receipt of Registration
    • DD-214/Report of Transfer or Discharge
    • Career Planner may contact the Selective Service at 847-688-6888
    • Selective Service Registration Record (Form 3A)
    • Acknowledgment Letter
    • SDA/State Registration Process
    • Selective Service Advisory Opinion Letter
    • Selective Service Website
    • Locally Approved Selective Service Waiver

  6. What does WIOA do?

    ​Public Law 113-128, the Workforce Innovation and Opportunity Act (WIOA), will replace the Workforce Investment Act (WIA) of 1998 to authorize the federal workforce programs in 2015. WIOA will modernize the nation’s workforce system and emphasize the demand-driven approach that Illinois has developed over the past several years. Illinois Department of Commerce and Economic Opportunity will coordinate with state and local workforce and economic development partners to implement requirements associated with the two-year implementation of WIOA in coordination with the Illinois Economic Development Plan (published by Commerce in July 2014).

    WIOA requires strategic coordination of four core programs:

    1. Employment and training services for adults, dislocated workers, and youth.
    2. Wagner-Peyser employment services
    3. Adult education and literacy programs
    4. Vocational Rehabilitation programs serving individuals with disabilities in obtaining employment.

  7. Will WIOA help pay for a school that is not accredited yet?

    ​No, WIOA funding is only available for training programs and providers that have been approved by Local Workforce Innovation Boards. Approved WIOA training programs and providers meet requirements (such as leading to a high-demand occupation in Illinois). Use the WIOA Approved Training Programs Search to find approved WIOA training programs and providers.