Customer Support Center Partner Training Materials & Videos



Archived webinars and technical assistance videos for the Customer Support Center are posted as they become available.


Presentation Title & Materials
Presentation Description
​Title: Manage Partner/Staff Access (User Management)

Date: January 16, 2020

  • User Account Management (PDF)

  • Service Locator Overview
  • User Management Overview
​Title:  Worksite Placement

Date: December 19, 2019

  • Career Plan Builder Overview - Partner View (PDF)
  • Career Plan Customer View (PDF)
  • Worksite Placement and Payroll Upload (PDF)

  • Worksite Placement Overview
  • Adding a Placement in the Illinois workNet Career Plan
​Title: Resume Builder

Date: December 5, 2019

  • Resume Builder Overview
  • View Customers' Save Resume Builder Items in the Customer Support Center.
​Title: Assessments

Date: November 21, 2019

  • Customer View of Assessment in Illinois workNet
  • Assessment Tools for Partners
​Title: Illinois workNet Career Plan

Date: November 7, 2019

  • Career Plan Builder Overview - Partner View (PDF)
  • Career Plan Customer View (PDF)
  • Career Plan Builder Overview
  • Customer view of the Illinois workNet Career Plan
​Title: Customer Support Center (CSC) Overview

Date: October 31, 2019

  • CSC Partner Guide
  • Setting Up a CSC Group
  • Customer Level Information

Title: Forum For Excellence

Date: September 24, 2019

Presentation Materials:
  • Free Online Career Plan and Resume Building Tools to Help Students Reach Their Career Goals PPT (PDF)
  • Career Plan Builder Overview - Partner Instructions (PDF)
  • Become a Partner Quick Start Guide (PDF)

Booth Materials:
  • Get Started in Employment 101(PDF)
  • Illinois workNet Quick Start Guide (PDF)
  • Illinois workNet Guides (PDF)
  • Become a Partner Quick Start Guide (PDF)

Related Resources
  • Build a Career Plan in the Customer Support Center (Article)
  • Resume Writing Guide (Webpage)
  • Career Plan Instructions for Customers (PDF)

Presentation Summary:
The Illinois workNet Career Plan is an interactive online tool for both students and instructors to provide career planning
guidance to help students reach their career goals. This is a recent addition to a suite of free Illinois workNet online partner
tools in the Illinois workNet Customer Support Center. This session will provide an overview of how:
  • Instructors use the Career Plan Builder with students to review their assessments, set goals, create steps to reach those goals, provide links to related career planning tools, and communicate progress.
  • Customers access their Career Plan and the tools available in their plan.
  • Instructors and customers can access related tools such as the Illinois workNet Resume Builder.

Title: College Changes Everything Conference

Date: July 18, 2019