Customer Support Center Full List of Resources


Guidance

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Articles provide general guidance and include related resources such as instructions, guides, presentations and videos.

*Coming Soon

Get Started/Set Up
Intake
  • Adding Customers to Groups*
  • Initial Assessments*
Service Delivery
Reporting
  • Outcomes & Reports*

Instructions

Partner/Grantee Set Up

  • Become a Partner (PDF)
  • User Account Management (PDF)
  • Inviting Customer to a Customer Group (PDF)
  • Enter Locations in the Workplace (PDF)
  • Add Training Programs to CSC (PDF)
  • Add Appointment Times to CSC (PDF)
Assessments 

Service Delivery Tools

  • Career Plan Builder Overview - Partner View (PDF)
  • Career Plan Customer View (PDF)
  • Worksite Placement and Payroll Upload (PDF)

Reports

  • Customer Level Outcomes (PDF)

More Resources

Worksite Placement