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IWDST Trainer

Welcome to the IWDS 2.0 Transition Trainer Hub
This page is designed to support trainers during the transition to IWDS 2.0. Here, you’ll find everything you need to stay informed and prepared, including:

  • Upcoming and Past Events – Access schedules, recordings, and summaries of training sessions.
  • Trainer Resources – Explore guides, toolkits, and best practices to help you deliver effective training.
  • Additional Materials – Find reference documents, FAQs, and other helpful content to ensure a smooth transition.

Our goal is to provide trainers with the knowledge and tools necessary to confidently guide others through IWDS 2.0. Check back often for updates and new resources!

​​TRAINING REGIONTRAINER
LWIA 1, 2 & 6
Robert Trapp
LWIA 3 & 4
Joel Torbeck, Kerri Hicks
LWIA 7Tina Caldwell, Rosa Marquez, Nichole Morrison, Cassie Vinson
LWIA 10 & 11
Lisa Borrelli
​​LWIA 13, 14, 15
​David Taylor
LWIA 17, 18, 19, 20, & 23
Torianna Rhone
LWIA 21, 22&24Sandy Billhartz, Halle Beckmann
LWIA 25 & 26
Robert Angle

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Resources


​This event calendar includes webinars, interactive demonstrations, trainer-focused working sessions, technical assistance webinars, in-person training sessions, and other events designed to prepare trainers for supporting the IWDS Transition.
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Upcoming Events​
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​​​​​​Type
Date & Time
Topic
Webinar Link
​Trainer Weekly Touchbase
​Tuesdays at 10am CST
​Various Topics - Professional Development, TA, System Training
​Reach out to Kelly.Trimble@siu.edu to attend​
​In Person Training
​April 15-16, 2026
End to End ​System Training for IWDS 2.0
​In Person - Bone Student Center, Illinois State University, Normal, IL
​In Person Training

​April 20-22, 2026
​IWDS 2.0 Trainer Bootcamp 
​​In Person - Bone Student Center, Illnois State University, Normal IL​
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Past Events


​​​​​Type
​Date & Time
​Topic
​Webinar Link
​Trainer Tuesday
​February 10, 2026
​This call centered on training on the Customer Self Service portal and the customer centered design and approach to building it.
​Webinar Recording:
https://youtu.be/f53o8pyyQjc​
​Jodie Sue Kelly Webinar
​February 4, 2026
Overview of Customer Centered Design by Jodie Sue Kelly (90 Minutes)​
Webinar Recording:​
https://www.youtube.com/watch?v=rIIP6ZjU7Jg​​
​Trainer Tuesday
​February 3, 2026
​This call centered arond Professional Developent topic for Event Planning for Trainers. Additional topics included resources access and follow up from previous calls.
​Webinar Recording:
https://youtu.be/pI99fnILg4s
​Trainer Tuesday 
​January 27, 2026
​This call focused on a review of the training schedule, overview of Local training structure, Local training expectations, scheduling training and a checklist resource. 
​Webinar Recording:
https://youtu.be/p1EJtL8TYPQ
​Trainer Tuesday
​January 20, 2026
​This call covered a variety of topics surrounding:  Review of Customer Centered Service Delivery Strategy, Plan to Train Career Planners, How the Trainers will be Supported, and a Roadmap to July.
​Webinar Recording:
​https://youtu.be/lUF2uJqxTLw​
​Trainer Tuesday
​January 13, 2026 
​This call covered IWDS 2.0 Overview and Service Transformation, Customer Journey and Career Planner workflow, and Training structure and Materials development.
​Webinar Recording:
https://youtu.be/4jlBcGe4PQ4