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IWDST Trainer

Welcome to the IWDS 2.0 Transition Trainer Hub
This page is designed to support trainers during the transition to IWDS 2.0. Here, you’ll find everything you need to stay informed and prepared, including:

  • Upcoming and Past Events – Access schedules, recordings, and summaries of training sessions.
  • Trainer Resources – Explore guides, toolkits, and best practices to help you deliver effective training.
  • Additional Materials – Find reference documents, FAQs, and other helpful content to ensure a smooth transition.

Our goal is to provide trainers with the knowledge and tools necessary to confidently guide others through IWDS 2.0. Check back often for updates and new resources!

​​TRAINING REGIONTRAINER
LWIA 1, 2 & 6
Robert Trapp
LWIA 3 & 4
Joel Torbeck, Kerri Hicks
LWIA 7Tina Caldwell, Rosa Marquez, Nichole Morrison, Cassie Vinson
LWIA 10 & 11
Lisa Borrelli
​​LWIA 13, 14, 15
​David Taylor
LWIA 17, 18, 19, 20, & 23
Torianna Rhone
LWIA 21, 22&24Sandy Billhartz, Halle Beckmann
LWIA 25 & 26
Robert Angle

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Resources


​This event calendar includes webinars, interactive demonstrations, trainer-focused working sessions, technical assistance webinars, in-person training sessions, and other events designed to prepare trainers for supporting the IWDS Transition.
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Upcoming Events​
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​​​​​​Type
Date & Time
Topic
Webinar Link
​Trainer Weekly Touchbase
​Tuesdays at 10am CST
​Various Topics - Professional Development, TA, System Training
​Reach out to Kelly.Trimble@siu.edu to attend​
​In Person Training
​May 18-22, 2026
End to End ​System Training for IWDS 2.0 + Train the Trainer Bootcamp
​In Person - CMS Complex - 4800 Wabash Ave, 1st Floor, Springfield, IL 62711
​In Person Training

​May 18 - 22, 2026
End to End ​System Training for IWDS 2.0 + Train the Trainer Bootcamp 
​​In Person - AIR, Inc. 10 S Riverside Plaza, Suite 600, Chicago, IL. 60606
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Past Events


​​​​​Type
​Date & Time
​Topic
​Webinar Link
​Trainer Tuesday
​March 31, 2026
​This trainign call covered professional development around Facilitating Training, Time Management and Growth Mindset.
​Webinar Recording:
https://youtu.be/Pbu9T_8B​w_Q​
​​​Trainer Tuesday
​March 23, 2026
​This training call covered Virtual Meeting Best Practices for Zoom and Teams.
​Webinar Recording:
https://youtu.be/59WzkkoT6w8​
​Trainer Tuesday
​March 17, 2026
​This call focused on professional development training on Change Management and Adult Learning Principles.
​​Webinar Recording:
https://youtu.be/OXCe1hjGhtM​​
​Trainer Tuesday
​March 3, 2026
​This call included discussion of training schedule changes and started training on the Getting Started Assessment.
​Webinar Recording:
https://youtu.be/n5svDBveSNg​
​Trainer Tuesday
​February 24, 2026
​This call continued training on customer-centered intake and eligibility.
​Webinar Recording:
https://youtu.be/urhrBr0viMM​
​Trainer Tuesday
​February 17, 2026
​This call centered on customer centered intake and eligibility. 
​Webinar Recording:
https://youtu.be/KWLbASodS5w​
​Trainer Tuesday
​February 10, 2026
​This call centered on training on the Customer Self Service portal and the customer centered design and approach to building it.
​Webinar Recording:
https://youtu.be/f53o8pyyQjc​
​Jodie Sue Kelly Webinar
​February 4, 2026
Overview of Customer Centered Design by Jodie Sue Kelly (90 Minutes)​
Webinar Recording:​
https://www.youtube.com/watch?v=rIIP6ZjU7Jg​​
​Trainer Tuesday
​February 3, 2026
​This call centered arond Professional Developent topic for Event Planning for Trainers. Additional topics included resources access and follow up from previous calls.
​Webinar Recording:
https://youtu.be/pI99fnILg4s
​Trainer Tuesday 
​January 27, 2026
​This call focused on a review of the training schedule, overview of Local training structure, Local training expectations, scheduling training and a checklist resource. 
​Webinar Recording:
https://youtu.be/p1EJtL8TYPQ
​Trainer Tuesday
​January 20, 2026
​This call covered a variety of topics surrounding:  Review of Customer Centered Service Delivery Strategy, Plan to Train Career Planners, How the Trainers will be Supported, and a Roadmap to July.
​Webinar Recording:
​https://youtu.be/lUF2uJqxTLw​
​Trainer Tuesday
​January 13, 2026 
​This call covered IWDS 2.0 Overview and Service Transformation, Customer Journey and Career Planner workflow, and Training structure and Materials development.
​Webinar Recording:
https://youtu.be/4jlBcGe4PQ4