Customer Support Center Partner Tool Updates

January 2, 2020
  • Updated the Services Report:
    • To allow new steps/services to be added to the career plan through the report.
    • Changed “Due Date” text to “Planned Due Date”.
    • Require Planned Due Date and allow the Planned due date to be updated for IWDS services. Planned due date is not required for IWDS, but should be included if you are making a plan.
    • To include the instruction section and goal fields in the  export/import.
    • Add a filter for open (enrolled)/closed (exited the program) customers.
  • Updated Career Plan to collect provider information.
  • Updated CSC groups to default to show all partners and then filter by active/not active.
October 7, 2019
  • Updated Services Report to allow staff to update services for multiple customers at one time using an online form or upload.
  • Updated Worksite Placement to allow staff to delete duplicate employers and worksites as long as the site does not have placements or related payroll upload.
  • Updated Reports to include a filter to view a list of available reports by category or program.
August 2, 2019
  • Updated the Career Plan partner view for adding services/steps. This impacts career plans across all programs.
July 18, 2019
  • College Changes Everything Conference in Tinley Park, IL.