Customer Support Center Full List of Resources

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Guidance

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Articles provide general guidance and include related resources such as instructions, guides, presentations and videos.

*Coming Soon

Get Started/Set Up

Outreach
Using the Customer Support Center
Manage Partner/Staff Access*
Worksite Placement*

Intake

Adding Customers to Groups*
Initial Assessments*

Service Delivery

Assessments for Services*
Referral Services*
Career Plan & Communication Tool*
Telling the Story in Case Notes

Reporting

Outcomes & Reports*

Instructions

Partner/Grantee Set Up

Become a Partner (PDF)
User Account Management (PDF)
Inviting Customer to a Customer Group (PDF)
Enter Worksite Placements (PDF)
Add Training Programs to CSC (PDF)
Add Appointment Times to CSC (PDF)

Assessments

Guide for Using Skill and Interest Surveys (Customer Guide)
Guide for Using Employment 101 (Customer Guide)
Guide for NOCTI 21st Century Skills (Customer Guide) (Partner Guide)
Guide for Observational Evaluation (Customer Guide) (Partner Guide)
Guide for Worksite Evaluation (Customer Guide) (Partner Guide)

Service Delivery Tools

Career Plan Builder Overview - Partner View (PDF)
Career Plan Customer View (PDF)
Resume Resources (Webpage)
Worksite Placement and Payroll Upload (PDF)

Reports

Customer Level Outcomes (PDF)
Customer Services Report (PDF)

More Resources

Worksite Placement

Worksite Assessment (Word)
Work Experience Program Worksite Agreement (Word)
Youth Timesheet (Excel)
Background Check (Family Watchdog)