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Glossary of Terms

Definitions of terms used in Illinois workNet:Glossary



is a very broad term covering all aspects of assuring that disabled people can participate and have the same choices as non-disabled community members. This includes: access to transportation; election access; access to water supply and sanitation; technology access; appropriate sources of communication and media to ensure information; and an infrastructure that breaks down all physical barriers preventing equal access for disabled persons as the members of a community.

Achievement motivation

Intrinsically driven to succeed and excel. Strives to exceed standards and expectations. Exhibits confidence in capabilities and an expectation to succeed in future activities. PDF External link opens in a new window 

Acknowledges Team Membership and Role

Accepts membership in the team. Shows loyalty to the team. Determines when to be a leader and when to be a follower depending on what is needed to achieve the team’s goals and objectives. Encourages others to express their ideas and opinions. Identifies and draws upon team members’ strengths and weaknesses to achieve results. Learns from other team members. PDF External link opens in a new window


a person you know, but usually not a close friend.

Acting fairly

Treats others with honesty, fairness and respect. Makes decisions that are objective and reflect the just treatment of others. PDF External link opens in a new window

Acting professionally

Is pleasant, courteous and professional when dealing with internal or external customers. Develops constructive and cooperative working relationships with customers, and displays a good-natured, cooperative attitude. Is calm and empathetic when dealing with hostile customers. PDF External link opens in a new window

action verbs

Action verbs are used on resumes to identify the skills, experience, and accomplishments of job seekers.
http:// www. illinoisworknet. com/ vos_portal/ residents/ en/ LaidOffWorkerAssistance/

Active listening

Active listening is a way of listening and responding to another person that improves mutual understanding, allowing a person to speak their viewpoint without feeling threatened. Whether in a group or one-on-one, it is important to listen actively in order to understand what is being said.


Americans with Disabilities Act of 1990  External link opens in a new window
Public Law 101-336 gives civil rights protections to individuals with disabilities similar to those provided to individuals on the basis of race, color, sex, national origin, age, and religion. It guarantees equal opportunity for individuals with disabilities in public accommodations, employment, transportation, State and local government services, and telecommunications.
Source http:// www. socialsecurity. gov/ work/ Glossary. html
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The ability of certain building spaces and elements, such as kitchen counters, sinks, and grab bars, to be added or altered so as to accommodate the needs of individuals with or without disabilities or to accommodate the needs of persons with different types or degrees of disability.

Adaptability and Flexibility Employing unique analyses

Employs unique analyses and generates new, innovative ideas in complex areas. Integrates seemingly unrelated information to develop creative solutions; develops innovative methods of obtaining or using resources when insufficient resources are available.


Publicly affirms the importance and value of individual and group tasks in order to minimize the effect of budget cuts or other constraints on resources. Skillfully advocates on behalf of employees, teams and their work. Works hard to increase the prominence of employee’s or team’s work within organization. PDF External link opens in a new window

All Kids

The All Kids program offers Illinois' uninsured children comprehensive health care at a reasonable rate. The care includes doctors visits, hospital stays, prescription drugs, vision care, dental care, and medical devices. http:// www. allkids. com External link opens in a new window

Allocating resources

Estimates resources needed for project completion. Allocates time and resources effectively and coordinates efforts with all affected parties. Keeps all parties informed of progress and all relevant changes to project timelines. PDF External link opens in a new window

Anticipates changes in work

Anticipates changes in work demands and searches for and participates in assignments or training that address these changing demands. Treats unexpected circumstances as opportunities to learn. PDF External link opens in a new window

Anticipates obstacles

Anticipates obstacles to project completion and develops contingency plans to address them. Takes necessary corrective action when projects go off-track. PDF External link opens in a new window


Maintains a professional demeanor. Dresses appropriately for occupation and its requirements. Categories are business casual, business (coat and tie), and business formal (suit). Understands that appropriate appearance impacts cultural fit at the workplace. Maintains appropriate personal hygiene. PDF External link opens in a new window


Integrates newly learned knowledge and skills with existing knowledge and skills. Uses newly learned knowledge and skills to complete specific tasks. Uses newly learned knowledge and skills in new or unfamiliar situations. PDF External link opens in a new window


suitable or fitting for a particular purpose, person, occasion, etc.


Makes arrangements (e.g. for traveling, meetings) that fulfill all requirements as efficiently and economically as possible; handles all aspects of arrangements thoroughly and completely with little or no supervision. PDF External link opens in a new window

Assessing qualifications

Assesses candidate qualifications thoroughly and accurately, recognizing and hiring /promoting those who possess the skills needed to fulfill vacant positions. PDF External link opens in a new window


Accomplish something: to achieve a goal or desired state, usually with effort.

(Encarta World English Dictionary)


Understands work expectations for arriving on time for work, taking and returning from breaks on time, and calling supervisor prior to being late. Arrives to work and returns from breaks on time. Is rarely absent without cause. Understands the relationship between punctuality and how people perceive them. Understands scheduled work day expectations for attendance and follows them. Notifies supervisor in advance of absence. PDF External link opens in a new window

Attends to details

Diligently checks work to ensure that all essential details have been considered. Notices errors or inconsistencies that others have missed, and takes prompt, thorough action to correct errors. PDF External link opens in a new window

Attention to Detail

Identifies main ideas; notes details and facts; detects inconsistencies. Identifies implied meaning and details. Identifies missing information. Identifies trends. PDF External link opens in a new window


Attitude is defined as a mental disposition with regard to a fact or state (a helpful attitude) or a feeling or emotion toward a fact or state.http:// www. merriam-webster. com/ External link opens in a new window


Attitude is defined as a mental disposition with regard to a fact or state (a helpful attitude) or a feeling or emotion toward a fact or state.http:// www. merriam-webster. com/ External link opens in a new window

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Illinois workNet Centers are an equal opportunity employer/program. At Illinois workNet Centers, auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers on this website may be reached by persons using TTY/TDD equipment by calling TTY (800) 785-6055 or 711.