It is important to be aware of how you are communicating with others, using both words and body languageBody Language is the nonverbal, usually unconscious,
communication through the use of postures, gestures,
facial expressions, and the like.
. When there is positive communication in the workplace, it creates an atmosphere where employees can build relationships with mutual respect for each other, build confidence, increase productivity, and provide good customer service.
Some examples include:
- Speak in a friendly tone
- Speak clearly
- Have self-control at all times
- Use proper posture
- Do not gossip
- Smile
- Show patience
- Respect confidentiality policies
- Maintain good eye contact
Public Speaking. Click here 
to learn more about public speaking and presentations
Telephone Etiquette. Click here to learn more about telephone etiquette.
Prepare Written Communication. The amount of written communication is different for all jobs, but for any jobPosition of employment; situation; work (Webster's
New World Dictionary, Second College Edition). and
it is important to be able to communicate in writing. Texting is a popular way send messages but may not be fitting at work. Using proper capitalization, punctuation, spelling, and grammar are important when communicating on the job. Also, when using specific terminology, keep in mind the person or group of people that will be reading or receiving the written communication.
Some examples of written communication include:
Resources to help you when writing: Dictionary.com , Thesaurus.com , and SpellChecker.net .
Click here for additional resources to help improve your skills.
Follow Written Directions and Ask Questions. Sometimes it may be hard to understand directions and nerve-racking to ask questions. Here are some tips for following directions:
Active ListeningActive listening is a way of listening and responding
to another person that improves mutual understanding,
allowing a person to speak their viewpoint without
feeling threatened. Whether in a group or one-on-one,
it is important to listen actively in order to understand
what is being said. . Click here to learn more about active listening.