Communicating with Words and Body Language. It is important to be aware of how you are communicating with others, using both words and body language 
. When there is positive communication in the workplace, it creates an atmosphere where employees can build relationships with mutual respect for each other, build confidence, increase productivity, and provide good customer service.
Some examples include:
- Speak in a friendly tone
- Speak clearly
- Have self-control at all times
- Use proper posture
- Do not gossip
- Smile
- Show patience
- Respect confidentiality policies
- Maintain good eye contact
Public Speaking. Click here 
to learn more about public speaking and presentations
Telephone Etiquette. Click here to learn more about telephone etiquette.
Prepare Written Communication. The amount of written communication is different for all jobs, but for any job it is important to be able to communicate in writing. Texting is a popular way send messages but may not be fitting at work. Using proper capitalization, punctuation, spelling, and grammar are important when communicating on the job. Also, when using specific terminology, keep in mind the person or group of people that will be reading or receiving the written communication.
Some examples of written communication include:
- Sending an e-mail – Click here to learn more about creating an effective e- mail.
- Completing a form.
- Preparing a research paper or report.
- Preparing a presentation - Click here to Learn more about public speaking and presentations.
- Writing a note to request vacation time.
Resources to help you when writing: Dictionary.com , Thesaurus.com , and SpellChecker.net .
Click here for additional resources to help improve your skills.
Follow Written Directions and Ask Questions. Sometimes it may be hard to understand directions and nerve-racking to ask questions. Here are some tips for following directions:
- Read all directions before starting.
- Keep a positive attitude .
- Break the instructions down into what needs to be done first, second, etc.
- Ask your supervisor questions to further clarify the instructions, take notes on their answers, and make sure that you understand the instructions.
- If needed, ask other people, check manuals, watch videos, check web sites, or use other resources.
Active Listening . Click here to learn more about active listening. < Click here to return to Workplace Skills page
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