Parts salespeople sell parts and equipment in repair shops or parts stores.
"What's old is new again," the old saying goes. Even though the U.S. is known for innovation, restoration is a fast-growing hobby. People not only restore old houses, but also boats, bicycles, motorcycles, cars, clocks, and even old cameras. However, even the best-maintained antique may need a new part or two. After all, things wear out, rust, and in general, break down. This is where the help of parts salespeople can come in.
Parts salespeople sell spare and replacement parts. Sometimes customers know exactly which parts they need. In these cases, salespeople just find the parts in their inventory. More often, salespeople must help customers determine which parts they need. They look at customers old parts and ask questions about the mechanical problems. Using this information, they often are able to determine the replacement parts. Then they look up the stock number for parts, using computers or catalogs. Once they have all the parts customers need, salespeople prepare sales slips and add up the charges. They make change for cash payments or run credit card payments.
In addition to helping customers find parts, salespeople also provide advice about how to install them. They demonstrate how parts and equipment work. Salespeople use their knowledge of machines and equipment to discuss the use and features of parts. They may also repair parts and equipment.
When they cannot find replacement parts, salespeople help customers determine if they can substitute other parts. They may measure the original parts to determine which replacement parts are similar in size.
Customers may buy the wrong parts or buy too many parts. When customers return items, salespeople check them for damage. If the parts are okay, salespeople give returns or exchange items. Salespeople also answer telephones and take orders. They fill these parts orders so they are ready for customers to pick up.
Between customers or before stores open, salespeople restock parts. They mark new parts with prices and put them in the proper location. Most parts stores have carefully arranged systems for storing and locating parts. Salespeople also take inventory of stock and place new merchandise on display racks when needed.