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Certified Illinois workNet Business Services Advisor (CIBA) Online Course: At a Glance


Are you providing your local businesses the tools and resources needed to succeed?

The Certified Illinois workNet® Business Services Advisor Online Course (CIBA) consists of an introduction plus three units. The lessons are designed to help business services representatives learn the location of resources in relation to key components of business services and how these resources can be used effectively in assisting business customers.

Complete Certified Illinois workNet Advisor Foundation Course

Course Units:

  • Unit 1: Introduction to Illinois workNet Key Sectors Pathway 
  • Unit 2: Using Illinois workNet Recruiting Resources 
  • Unit 3: Training Programs 
  • Unit 4: Business Development

Each unit is composed of lessons with 10-question quizzes that are graded. A passing score of 80%, based on unit quizzes, is required to pass the course.

Upon completing the course, the individual earns one Continuing Education Unit (CEU) from Southern Illinois University, as well as a certificate that identifies them as a Certified Illinois workNet Business Services Advisor. The individual may access the course for up to one year and renewable annually.

Average Completion Time: 2.5 hours

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Certified Illinois workNet Business Advisor: Additional Resources

 Certified Illinois workNet Business Services Advisor (PDF): Link opens in a new window This flyer provides an overview of the course and instructions for enrollment. You can print this document on 8.5" x 11" paper.

Illinois workNet Online Course Enrollment Process and Instructions: Review the Course Enrollment Process/Instructions for guidance on who should take the course and how to get them enrolled. 

Illinois workNet Coordinators and Content Manager Editors Report (PDF): Link opens in a new window  An up-to-date listing of all LWIA Coordinators and Content Manager Editors, including contact information (8.5 x 11).


Copyright © 2006 - 2015 Illinois Department of Commerce and Economic Opportunity

Illinois workNet Centers are an equal opportunity employer/program. At Illinois workNet Centers, auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers on this website may be reached by persons using TTY/TDD equipment by calling TTY (800) 785-6055 or 711.