EPIC Pilot Program Resources


Program & Fiscal

Planning

  • JTED-SNAP (EPIC) Request For Application (PDF)
  • Supplemental Nutrition Assistance Program (SNAP) Employment & Training Manual (DHS Website)
  • Monthly Recruitment Tool (Excel)
  • Security and Privacy Controls Questionnaire (PDF)
  • IES HIPAA Privacy Policy Training Attestation (PDF)
  • IES Certificate of Understanding (PDF)
  • EPIC Training Models (PDF)
  • EPIC Procedures Manual (PDF)
  • Training Program Closeout Timeline (PDF)

Computer Lab Inventory/Maintenance

  • ​​​How to Set the Homepage (PDF)
  • How to Clear Browsing History (PDF​)
  • How to Scan and Update Virus Protection (PDF)
  • How to Reinstall Virus Protection (PDF)
  • Hotspot Instructions (PDF)
  • Weekly Computer Maintenance Checklist (PDF​)

Customer Handouts/Marketing

Worksite **Coming Soon

  • EPIC Supportive Service Form (Word)
  • EPIC Wage Timesheet (Excel)
  • Worksite Agreement (Word)
  • Worksite Assessment (Word)

Fiscal

  • DOL Indirect Cost Guide (PDF)
  • GRS User Manual (PDF)
  • Monthly Production vs Cost (Excel)

End of Program **Coming Soon



Instructions

Instructions in Alphabetical Order

  • Add EPIC Partner Sites to Service Locator (PDF)
  • Request Staff Access to EPIC Tools (PDF)
  • Application Example (PDF)
  • Assessments in Illinois workNet (Webpage)
  • Exemption Status & Retention Only Services Scenarios (PDF)
  • Mandatory vs. Voluntary Customer Infographic (PDF)
  • CBO - Application - New Cohort directions (PDF) 5/18
  • CBO - Appointment Calendar (PDF) 4/17
  • CBO - Assessment Dashboard & Tools (PDF) 9/17
  • CBO - Benchmark Report Definitions (PDF) 4/18
  • CBO - Case Note Writing Resource (website) 2/18
  • CBO - Completing a 2151A (PDF)12/17
  • CBO - Completing a 3085 (pdf4/17
  • CBO - Conciliation Process (PDF) 7/17
  • CBO - Customer Completion Status Instructions (PDF​) (formerly Exit) 10/17
  • CBO - Customer Incident Reporting (PDF) 3/17
  • CBO - Customer Search for Region 1 (PDF) 2/17
  • CBO - DHS Forms Used and Progress Page Flow (PDF) 8/17
  • CBO - Enrolled Customer Dashboard (PDF) 8/16
  • CBO - Enrolled Customer Progress Page (PDF​) 4/18
  • CBO - EPIC Supportive Service Form (Word)
  • CBO - EPIC Wage Timesheet (Excel)
  • CBO - Illinois Adult Learning Hotline (PDF)
  • CBO - Individualized Services, Training and Employment Plan (ISTEP) Overview (PDF)​​ 12/17
  • CBO - Initial Customer Intake Worksheet (PDF) 1/18
  • CBO - Intake Flow Chart (Mandatory Participant PDF) (Voluntary Participant PDF) 6/16
  • CBO - Intake Process (PDF) 8/17
  • CBO - Observational Evaluation (PDF)
  • CBO - Optimal Resume (PDF)
  • CBO - Rejected Referral (PDF) 4/17
  • CBO - Staffing Reports and Documentation (PDF) (DHS Policy) 7/24 
  • CBO - Worksite Agreement (Word)
  • CBO - Worksite Assessment (Word)
  • CBO - Worksite Evaluation (PDF)
  • CBO - Worksite Placement & Payroll (PDF) 8/17
  • NEW CBO & DHS- New Cohort Intake Process (PDF) 6/14/18
  • NEW CBO & DHS - Control Group Customer Progress (PDF6/21/18
  • DHS - Appealing a Sanction with EPIC participants (PDF) 7/17
  • DHS - Assign Customer to Training Program​ (PDF) 8/17
  • DHS - Clearing Browsing History (PDF​)
  • DHS - Conciliation Process (PDF) 1/17
  • DHS - Customer Orientation Handout (PDF​) 6/16
  • DHS - Customer Orientation Fillable Forms Handout (PDF) (Spanish PDF)
  • DHS - Download videos (PDF
  • DHS - During the Orientation (PDF)
  • DHS - Employed before CBO Engagement (PDF) 4/17
  • DHS - Enrolled Customer Progress Page (PDF) 8/17
  • DHS - EPIC Eligibility Review (PDF) 6/16
  • DHS - EPIC Management Duties (PDF)
  • DHS - Export a List from EPIC Dashboard (PDF) 4/16
  • DHS - Intake Activities Tab (PDF) 12/16
  • DHS - Orientation Checklist (PDF)
  • DHS - Orientation Checklist Pod - Chicago (PDF)
  • DHS - Orientation Checklist Feeder- Chicago (PDF)
  • DHS - Policy on Gathering Information during Random Assignment
  • DHS - Pre Orientation Questions (PDF)
  • DHS - Prepare for the Orientation (PDF​)
  • DHS - Random Assignment Steps (PDF) 7/16
  • DHS - Rescheduling Customers for Re-engagement (PDF) 7/18
  • DHS - Self Directed Training (PDF)
  • DHS - Self Directed Training - Invitation Process (PDF)
  • DHS- Staffing Reports and Documentation (PDF) (DHS Policy7/24 
  • DHS - Training Suitability Interview Questions (PDF) 12/16
  • DHS - Using the EPIC Intake Dashboard - (PDF) 6/16
  • DHS - Updating Customer Information (PDF) 7/16
  • NOCTI User Guide for Partners (PDF)​​

Resources

City of Chicago Minimum Wage 

  • Letter to Business Owners (PDF)
  • Know Minimum Wage - English (PDF)
  • Know Minimum Wage - Spanish (PDF)
  • Chicago Minimum Wage Ordinance - English (PDF)
  • Chicago Minimum Wage Ordinance - Spanish (PDF)

Customer Resources Shared by CBO's

Visit the Restricted Resources Page

Training Program Descriptions

The most current version of any training program will be found by clicking on the "View Available EPIC Training Programs and Providers" on the top of a customer invitation.

Archived Instructions

Original Cohort Invitation Process

In-Person Training Sessions 
CBO TA Webinar Training - Criminal Records Relief provided by Beth Johnson (September 28, 2016)
  • Webinar (Link)
  • Criminal Records Relief: Getting a Second Chance (PDF PowerPoint)
  • Alternative Forms of Relief for Criminal Records - Quick Reference Chart (PDF)
  • Basics Expungement and Sealing (PDF)
  • Alternate Forms of Relief Brochure (PDF)
  • Adult Expungement & Sealing Flow Chart (PDF)
  • Expungement Help Desk Flyer (PDF)

CBO In-person Meetings May 16 & 19, 2016

  • PowerPoint (PDF)
  • EPIC Scenarios (PDF)
  • CBO - Appointment Calendar (PDF)
  • CBO - Enrolled Customer Dashboard (PDF
  • CBO - Enrolled Customer Progress Page (PDF
  • DHS- EPIC Eligibility Review (Instructions/Checklist)
  • Individualized Services, Training and Employment Plan (ISTEP) Overview (PDF)

CBO Grantee Meeting April 18, 2016.

  • Agenda (PDF)
  • Illinois workNet EPIC Partner Tools for Facilitation, Engagement, and Tracking PowerPoint (PDF)
  • Draft Procedures Manual (PDF)
  • EPIC CBO Grantee Meeting - Procedures Manual PowerPoint (PDF)

CBO TA Webinar Training - April 6, 2016

  • Interim Process for Engaging Enrolled Customers (PDF
  • Draft Procedures Manual (PDF)
  • Webinar Summary (PDF)

CBO TA Webinar Training - March 9, 2016

  • External Security Awareness Training PowerPoint (PDF)
  • HIPAA and Privacy Policy Training for Externals PowerPoint (PDF)
  • Security and Privacy Controls Questionnaire (PDF)
  • IES HIPAA Privacy Policy Training Attestation (PDF)
  • IES Certificate of Understanding (PDF)
  • ILDHS IES Staff List (Excel)

In-person training (Feb-March 2016)

  • Agenda (PDF)
  • General Intake Overview PPT - All Regions (PDF​)
  • EPIC SNAP E & T Pilot Evaluation PowerPoint (PDF)
  • Training Infographic (PDF)